PATTERFRAME / HELP & PRIVACY

Good to know before we get started.

Learn who Patterframe works with, what content it creates, how scope and timing are confirmed, and where to get help.

Read how enquiry details are handled

01 / NEW REQUEST

Thinking about content?

Tell us what your business needs. The enquiry form asks for your reply email and request details; it does not create a quote or a confirmed job.

Go to the enquiry form

02 / EXISTING CUSTOMER

Have a quote or active job?

Open the private brief link shown after your enquiry to review your quote or reply in the job thread. If email delivery succeeds, the link is sent to your reply email. The link opens only the matching dossier.

Open the private brief page

Use the full personal link from your confirmation or email. This general page does not include your link’s access details, so it will not display a customer dossier by itself.

03 / YOUR INFORMATION

Privacy, in plain language.

When you send an enquiry, the email address and request details you provide are saved with that enquiry so Patterframe can review it and follow up. After submission, the app shows a link to your brief and attempts to email that link to the address you entered.

Details and files you add through the private brief are saved with the matching enquiry. Replies sent in an active job thread are saved as messages on that job. The brief link is required to load its enquiry, quote, and job replies; those replies are not shown in a public list.

04 / THE DETAILS

A few useful answers.

Need to start a conversation? Send an enquiry to Patterframe.